Direct Express App Not Working. If you die while you are a Direct Express ® cardholder, your account will not be closed until Direct Express ® is notified about your death. In the event of your death, a family member or friend should immediately notify the Direct Express ® Customer Service Department by calling the toll free number on the back of your card. There are currently 5 million Americans who use the Direct Express debit card to receive federal government benefits.. As the number of people using the card has grown, so has the complaints about the card. Over the last 5 years, we have heard from our readers regarding issues they are having with their Direct Express card. It is important to note that Direct Express is NOT the same as Cash Direct Express, which is a different company running a payday loan service. That company is not affiliated with the government issued Direct Express Card. Some consumers that have had a bad experience with Cash Direct Express are calling the government issued card service to.
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Check your transaction summary and card balance. It's free and secure to access your card account online. You must have a Direct Express ® card to Create a New User ID.: Create New User
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