Amazon A To Z Appeal. Appeal a Denied A-to-z Guarantee Refund. If your refund request was denied under the A-to-z Guarantee and you have further information for our review, you can submit an appeal within 30 calendar days of the decision. However, when a seller refunds an order that is subject to an A to z claim, Amazon resolves the case and takes no further action. While it is true that once an A to z claim is filed, Amazon does not remove it from the record, we do have the seller’s appeal to look back on if a seller should be in any account review situation. Amazon A-Z denied on appeal as they state the treadmill was the o.10kg treadmill! Amazon has refused to communicate and wont allow me to send them provable evidence from seller item has been returned. I’m taking legal action and cancelled prime membership. Regards Dave. Reply.
Amazon also refused an appeal for the same reason.. However, seems to me as a seller that the Amazon A-Z Retarded Stupid Dumb Guarantee Program, as well as extended returns intended to try to make even the worst customers happy are just two of the stupidest things I've experienced. A fully tracked service like that gives you a better chance when dealing with A-Z claims. Our personal experience with A-Z claims is that you can’t win them all but it is possible. The first thing to do is talk to Amazon. Not via the A-Z appeal service but actually talk to them. I always use the Online Chat service for this.
When one of Amazon’s investigators comes across a second appeal for a product or account that has already been denied once, they almost always simply deny it again for the exact same reasons, often without explaining why. It usually takes a huge amount of new information to succeed on a second appeal, which is another reason to take your time, plan your appeal, and get it right the first time.
A fully tracked service like that gives you a better chance when dealing with A-Z claims. Our personal experience with A-Z claims is that you can’t win them all but it is possible. The first thing to do is talk to Amazon. Not via the A-Z appeal service but actually talk to them. I always use the Online Chat service for this. A fully tracked service like that gives you a better chance when dealing with A-Z claims. Our personal experience with A-Z claims is that you can’t win them all but it is possible. The first thing to do is talk to Amazon. Not via the A-Z appeal service but actually talk to them. I always use the Online Chat service for this. Here is the situation. I listed a product as used online and the buyer was not happy when they received a used item as they “wanted” a new one. They did not purchase a new one, they just wanted a new one. They buyer posted the claim with the reason of “Item not as described” and Amazon states that the seller must prove that the item received was “materially different” than what was. When one of Amazon’s investigators comes across a second appeal for a product or account that has already been denied once, they almost always simply deny it again for the exact same reasons, often without explaining why. It usually takes a huge amount of new information to succeed on a second appeal, which is another reason to take your time, plan your appeal, and get it right the first time.
